Refund & Cancellation Policy

Last updated: October 12, 2026

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition as received, unused, and in its original packaging. We may reduce your refund if the item has been handled more than necessary to inspect it, where permitted by law.

Return shipping is free. We will provide a return shipping label and instructions.

Please contact us before sending any items back.

Order Cancellations

You may request to cancel your order before it has been shipped.

To request a cancellation, please contact us at jmiksiunas@gmail.com as soon as possible.

If your order has already been shipped, you may request a return after delivery in accordance with this policy and applicable consumer protection laws.

How to Request a Return

To start a return, contact us at jmiksiunas@gmail.com.

Once your return request has been reviewed, we will provide instructions on how and where to send your item.

Please do not send items back without contacting us first.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can investigate and resolve the issue.

Refunds

Once we receive and inspect your returned item, we will notify you about your refund.

Approved refunds will be issued to your original payment method.

For customers exercising a statutory right of withdrawal, refunds will be processed within the legally required timeframe. Where permitted by law, we may wait until we receive the returned item or proof that it has been sent back.

Your bank or payment provider may take additional time to process the refund.

European Union and United Kingdom Customers

Customers in the European Union and United Kingdom may have a legal right to cancel eligible online purchases within 14 days of receiving their goods, without providing a reason.

After notifying us of cancellation, you must return the goods within 14 days.

Refunds for eligible cancellations include the product price and any standard delivery charges paid, in accordance with applicable law.

Nothing in this policy limits your statutory consumer rights.

Contact Us

For returns, cancellations, refunds, or questions, please contact:

Email: jmiksiunas@gmail.com

Store: Merry Glow